Integrating digital products

Dot Project supported Access Social Care to increase the reach and impact of their chatbot.

Summary

Building strength in digital

A collaboration with Go Free Range and Outlandish, our support enabled Access Social Care to develop a roadmap and ways of working that will allow them to scale their chatbot prototype into a viable, sustainable Software as a Service offering, dramatically increasing its reach and impact.

  • Completed a number of technical audits and provided advice on the current technical and data architecture of the chatbot to give confidence that development plans can be met

  • Produced prioritised and detailed recommendations on how they could evolve the development of the chatbot

  • Uncovered the systems, behaviours and ways of working that could enable them to maximise their existing knowledge and experience whilst also identifying gaps and opportunities to improve.

  • Support to develop ways of working with technology partners

  • Advice and support to facilitate bringing more of the development of the product in house.

  • How to structure their teams and how to shape their culture to support their digital and technology ambition

  • how they could build capacity and expertise within the organisation, to deliver the digital roadmap including full recruitment support

We continue to provide mentoring support to Access Social Care as they grow their teams and scale product development.

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